Digicel Jamaica Reports Service Outage Due to Vandalism

Digicel Jamaica reported service outages caused by intentional vandalism, affecting both residential and business clients. The company has urged customers to stay informed through social media and other channels due to technical difficulties in customer service. Efforts are underway to restore services quickly.

On March 4, 2025, telecommunications provider Digicel announced that its services were disrupted due to acts of vandalism. Specifically, fibres essential for connectivity were reportedly cut intentionally, affecting both residential and business customers across Jamaica. The company acknowledged the widespread outage, which has caused significant inconvenience to its customers.

Customers were informed that the Digicel customer service system was also down, prompting the company to encourage users to stay updated via social media, WhatsApp, and SMS. In a statement, Digicel expressed its commitment to restoring service promptly, emphasizing its understanding of the critical nature of telecommunications services for its clients. The technical teams are reportedly engaged in efforts to resolve the issues swiftly.

In conclusion, Digicel Jamaica is currently facing significant service disruptions due to intentional damage to its fibre cables. The company is actively working to restore services while advising customers to seek updates through alternative communication channels. Digicel has expressed its regret over the situation and acknowledged the importance of its services to customers.

Original Source: www.jamaicaobserver.com