Digicel Restructures Call Centre Operations, Leading to…

Digicel has restructured its call center operations in Trinidad and Tobago, leading to the retrenchment of several agents. The restructuring involves the cessation of multiple support services in the region, as part of a decentralization plan aimed at enhancing efficiency. Recently, Pieter Verkade was appointed as the new CEO to guide the company through these transitions.

Digicel has undertaken a complete restructuring of its Customer and Corporate Call Centre operations in Trinidad and Tobago, resulting in the challenging decision to retrench several agents. This reorganization was prompted by a year-long review, stating that multiple support operations would no longer be conducted in Trinidad and Tobago, including various digital and mobile support services.

The recent restructuring at Digicel has led to significant changes in their operations in Trinidad and Tobago, impacting many employees. The company is moving towards a decentralized model with a focus on optimizing its services across regions. As Digicel adapts to a changing landscape, the appointment of Pieter Verkade as CEO signifies their commitment to innovation and growth.

Original Source: trinidadexpress.com